AODA Policy

Our Commitment

Downtown Auto Group (“DAG”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We are dedicated to ensuring all of our customers, employees, suppliers, job applicants, and guests are provided with equal opportunity to access our premises and use our services.

We will ensure that we comply with or exceed our requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”) and the Integrated Accessibility Standards Regulation (“IASR”) to the AODA.


Intent

The purpose of this policy is to describe how DAG’s policies, practices, and procedures help us serve people with disabilities so they may maintain their dignity and independence.

On request, details and information about any of the policies, practices, or procedures described in this policy will be made available in a timely manner and in an accessible format where practicable.


Provision of Goods and Services

Downtown Auto Group will use reasonable efforts to ensure that our policies are consistent with the following principles:

  1. We will serve people with disabilities in a way that respects their dignity and independence.
  2. The way we serve people with disabilities will be integrated with how we serve others, unless doing so is not practicable.
  3. People with disabilities will have an equal opportunity to use our services, products, and facilities when compared to others.
  4. We will communicate with people with disabilities in a way that takes into account the person’s disability.

Multi-Year Accessibility Plan

Downtown Auto Group has developed a multi-year accessibility plan that outlines the steps we’ve taken, and will take, to prevent and remove barriers to accessibility in accordance with the IASR.

DAG’s Multi-Year Accessibility Plan is available on our website at dag.cars/aoda and in an accessible format upon request.


Use of Service Animals and Support Persons

We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers, and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We welcome people with disabilities who are accompanied by a support person on our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to that support person while on our premises.

Consent from the person with a disability is required when communicating private issues related to the person with a disability in the presence of a support person.

Last updated: October 4, 2021


Notice of Temporary Disruption

Downtown Auto Group will make reasonable efforts to provide guests and suppliers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities.

This notice will include:

  • The reason for the disruption
  • The anticipated duration
  • A description of alternative facilities or services, if available

We will not be able to give adequate notice in case of an emergency temporary disruption.

The signs and notices will be placed at all public entrances where applicable.


Training for Staff

Anyone who is an employee or volunteer of Downtown Auto Group, who participates in developing our policies, or who provides goods, services, or facilities on our behalf will receive training on:

  1. A review of the purposes of the AODA.
  2. Our requirements under the IASR.
  3. How to interact and communicate with people with various disabilities.
  4. How to interact with people with disabilities who use an assistive device, a service animal, or a support person.
  5. How to use assistive equipment or assistive devices available on our premises or otherwise provided by us.
  6. What to do if a person with a particular type of disability is having difficulty using our services, buying our goods, or accessing our facilities.

This training will happen as soon as is practicable and on an ongoing basis in respect of any changes to this policy or any other of our policies dealing with accessibility.

Downtown Auto Group will maintain a record of the training provided, including the dates on which it was provided and the number of individuals to whom it was provided.


Feedback Process

In accordance with our commitment, we welcome all feedback about the way in which we serve people with disabilities and about the feedback process itself. We will investigate complaints about the way in which we serve people with disabilities.

It is important to us that our feedback process is accessible to people with disabilities. Where practicable, we will provide alternative formats of communication if a person with a disability is unable to use one of the formats provided here.

Feedback can be submitted to:

Legal Department
77 East Don Roadway
Toronto, ON M4M 2A5
Tel: (416) 456-5471 ext 1507
Email: legal@dtautogroup.com

Feedback can also be submitted in person to any of our employees, and it will be forwarded to the Legal Department for review.

Last updated: October 4, 2021

Accessibility Policy

At Downtown AutoGroup, we are dedicated to delivering exceptional experiences and fostering equal opportunities for everyone in our communities.